Legal
Complaints Procedure
Last updated: October 2026
We take complaints seriously. If you are unhappy with our service or a credit decision, please follow the steps below. We are committed to resolving complaints fairly and promptly.
Step 1
Contact us directly
Email info@badgerfin.co.za or call 084 473 8392. Please include your full name, reference number (if applicable), and a clear description of your complaint. We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days.
Step 2
Escalate to the NCR
If we have not resolved your complaint to your satisfaction, you may refer it to the National Credit Regulator (NCR).
Step 3
Refer to the National Financial Ombud Scheme
Alternatively, you may refer your complaint to the National Financial Ombud Scheme (NFO), which provides free dispute resolution services to consumers. The NFO has absorbed the former Credit Ombud.
National Credit Regulator (NCR)
232 15th Road, Randjespark, Midrand, 1683
National Financial Ombud Scheme (NFO) – Banking and Credit Division
Formerly the Credit Ombud
Badger Finance is registered with the National Credit Regulator: NCRCP19928. You have the right to approach the NCR or the National Financial Ombud Scheme (NFO) at any time.